Today was just a crappy day. Everyone around me had to act bitchy.
First it started with Mr.Dick calling from a nursing home telling me I was keeping a patient from getting their home because I wouldn't do medical records for them. Well I checked with the lady that is helping me with medical records, we never received a request. He said "Well YOU are keeping this poor woman from getting a HOME. WHAT DO YOU SUGGEST I DO SINCE YOUR STANDING IN THE WAY?!" Oh I don't know, take your head and shove it up your ass? I asked him to fax a request and I would get them done today. Flash forward 15 mins later, turns out the nurse has had the damn request for two weeks and won't get off her ass and take care of it!
Then about an hour later this 19 year-old boy signs in and I ask him for his copay. He goes back to his seat and just sits there. Thinking maybe he didn't hear me, I called him back up and asked again. He stumbled a bit and said it was on it's way. I told him I would have to have it before he got put back, office policy. Then I offered to ask the office manager if it was okay to put him back. So I did. OM came up front and told Mr.Stoopid he had to pay first. Then he says "I ain't got no money". We told him he would have to reschedule. Well he asked his wife, I mean sister, to pay. She did.
After lunch I had a patient with an $800 balance. Instead of sitting down she just stood at my desk. So I talked to her about her balance and said "Ma'm you have an $800 balance, did you want to pay something towards it today?" She got all huffy and puffy and said "I thought I told them to tell you all NOT to talk to me about my bill up here!!" Well bitch, if you'd pay your damn bill, there would be nothing to talk about, so please shut the fuck up. She wrote me a check for $50 then sat down.
Well thinking nothing else could POSSIBLY go wrong at 3:02 my 2:45, a little 13-year-old, walks in and ask if he can be seen and I tell him "Yes sweetie you are only fifteen mins late it's not that big of a deal, sign in and I will call you back shortly." He signs in. Walks out (to go tell Mom it's okay, I thought) Comes back in. I check in the patient before him. Then I call his name. Nothing. Call his name again. Silence. I look around and he's no where to be seen. Not even his parents. So I said to my friend next to me "I bet he left". Fifteen mins after looking for him a phone operator tells me the patients Mom called mad asking why they had to reschedule. WHAT THE FUCK? This kid told his mom, I told him Dr wouldn't see him. OMG Give me a fucking break! Little brat didn't want to get seen so he lied to Mom. Wonderful. Office Manager says I handled it well and everythings okay.
Ugh Ugh Ugh!
I'm off to bed. Good Night!